Terms & Conditions

1.1 Thank you for visiting credxpres.com (the "Website"). By accessing or using the Website, whether automated or otherwise, you, a registered or guest user in terms of the eligibility criteria set out herein ("User"), agree to be bound by these Terms and Conditions ("Terms of Use") and any additional terms and conditions that are referenced below or otherwise may apply to specific areas of the Website, from time to time. We encourage our Users to read these Terms of Use carefully while using the Website.

1.2 The Website is owned and operated by Acolyte Finserv Limited (Formerly Gagan Metals Ltd), a company incorporated under the provisions of the Companies Act, 2013 and registered with the Reserve Bank of India as a Non-Banking Finance Company (RBI Registration No. B-14.01740). CredXpres is a brand owned and operated by Acolyte Finserv Limited. All references to the Website or "the Company" in these Terms of Use shall be deemed to refer to the aforesaid entity, including the online portal.

1.3 The contents set out herein form an electronic record in terms of the Information Technology Act, 2000 and rules thereunder as applicable and as amended from time to time. As such, this document does not require any physical or digital signature and forms a valid and binding agreement between the Website and the User. Further, please be advised that these Terms of Use are made available to the User pursuant to and in accordance with the provisions of Rule 3(1) of the Information Technology (Intermediaries Guidelines) Rules, 2011 that require publishing the rules, regulations, privacy policy and terms of use for access or usage of the Website.

1.4 We reserve the right to change these Terms of Use at any time. The changes will be effective from the date and time of the posting of such changes. By continuing to use the Website after we post any such changes, you accept the Terms of Use as modified.

2.1 Use of the Website is available only to such persons who can legally contract under the Indian Contract Act, 1872. Persons who are "incompetent to contract" within the meaning of the Indian Contract Act, 1872, including minors and un-discharged insolvents, shall not be eligible to use the Website. If the person accessing the Website is a minor, i.e. under the age of 18 years, such person shall not register as a User of the Website and shall not transact on or use the Website.

2.2 The Website reserves the right to terminate any membership and/or refuse to provide access to the Website if it is brought to the Website's notice or if it is discovered that the person accessing/using the Website is under the age of 18 years.

2.3 By accepting the Terms of Use, the User irrevocably declares and undertakes that he/she is of legal age, i.e. 18 years or older, and capable of entering into a binding contract, and that such acceptance shall be deemed to form a contract between the Website and such User to the extent permissible under applicable laws.

2.6 By accepting the Terms of Use, you acknowledge that you have also read and understood the risks involved in borrowing through the Website.

3.1 As indicated, any person may access the Website either by registering on the Website or using the Website as a guest. However, a guest user may not have access to all sections of the Website, which shall be reserved only for the purpose of registered Users, and which may change from time to time at the sole discretion of the Website.

3.2 All eligible Users who wish to register themselves with the Website shall be required to create an account by filling in the details prescribed on the Website.

3.3 By applying for registration, the User agrees and authorises us to carry out such checks and verification. As part of the registration process:

• 3.3.1 We shall run identity, KYC and fraud checks.
• 3.3.2 We shall obtain a credit report and credit score for Users from Credit Information Bureaus such as CIBIL, Experian, Equifax, or CRIF Highmark.
• 3.3.3 We shall carry out income, residence and/or work verification, as required.

3.4 If any User provides any information that is untrue, false, not updated, or incomplete, or the Website has reasonable grounds to believe that such information is untrue, false, not updated or incomplete, the Website shall have the right to suspend or terminate the relevant User account and refuse any and all current or future use of the Website (or any portion thereof).

3.5 Users of the Website may be required to provide certain personal information, and expressly permit the Website to access, collect and retain such personal information. Such collection, storage, retention, use and disclosure of the personal information of Users shall be subject to the Website's Privacy Policy.

4.1 To borrow through the Website, you must log on to your CredXpres Account.

4.2 All registered Users of the Website shall be solely responsible for activities relating to their account, and the Website or the entity operating the same shall not in any manner be held responsible and/or liable for any illegal acts including but not limited to misuse, unauthorised access, hacking of the Website, or refusal to access the Website due to any such reason.

4.3 All Website Users hereby confirm and acknowledge that they have been provided with a copy of the loan agreement ("Loan Agreement") to be entered into with the Company. All Users further confirm that they have read and understood all the terms and conditions of the Loan Agreement and, upon execution, do hereby covenant and undertake to unconditionally abide by the same, without raising any defence of whatsoever nature in respect thereof.

4.5 We can refuse to act on any instruction received from a User that we believe: (a) was unclear; (b) was not given by the User; (c) might cause us to breach a legal or other duty; or (d) suggests that the Website is being used for any illegal purpose.

4.6 The Website disclaims, and the User waives off, any and all claims/liabilities arising out of any unlawful usage of the Website, the personal information of the User, or inaccessibility of the Website for any reason whatsoever, which are caused owing to a cause beyond the control of the Website.

4.7 Notwithstanding anything contained herein, the Website may be inaccessible for such purposes as it may, at its sole discretion, deem necessary, including but not limited to regular maintenance. Under no circumstances will the Website be held liable for any losses or claims arising out of such inaccessibility to Users.

4.8 The Website grants every User a limited, non-exclusive and revocable licence to access the Website and only to the extent such use does not violate these Terms of Use.

4.9 The User shall solely be responsible for obtaining access to the Website, and that access may involve third-party fees (such as internet service provider fees). In addition, the User must provide and shall be responsible for all equipment necessary to access the Website.

4.10 Any unauthorised use and/or access of/to the Website by a User shall terminate the permission or licence granted to the User by the Website.

4.11 Under no circumstance shall any User save copies, download, print or otherwise store any content of the Website for any commercial purposes. Accessing, downloading, storing, or otherwise using the content of the Website for any commercial purpose will constitute a material breach of these Terms of Use.

4.12 The Website strictly prohibits any use of the content available through the Website, including but not limited to: (i) any downloading, copying or other use of the content for purposes competitive to the Website; (ii) any caching, unauthorised linking to the Website, or the framing of any content; (iii) any modification, distribution or transmission of any content that the User does not have a right to make available; (iv) any uploading of software viruses or malicious code; (v) using any scraping or data mining techniques; or (vi) any action that imposes an unreasonable load on the Website's infrastructure.

4.13 The Website reserves the right to refuse or cancel any registration of its Users, remove any person from the Website and prohibit any person from using the Website for any reason whatsoever, and from limiting or terminating such access to or use of the Website at any time without notice.

5.1 On receipt of a complete loan application, the Company assesses the applicant's eligibility and creditworthiness using data-driven underwriting, and communicates its decision to the User within the timeframe indicated on the Website.

5.2 Where a loan is sanctioned, the Company will convey the loan amount, annualised rate of interest, tenure, instalment amount and all applicable charges by means of a sanction letter or Loan Agreement, and shall keep the User's acceptance of these terms on record, consistent with our Fair Practice Code.

5.3 The annualised rate of interest applicable to a User's loan account is arrived at based on the Company's Interest Rate Policy, which factors in gradation of risk, credit history, and other parameters, and currently ranges between 12% and 36% per annum, payable monthly.

5.4 The Company reserves the right, at its sole discretion, to approve, reject, or request additional documentation or a co-applicant/guarantor in respect of any loan application, without assigning any reason.

6.1 A Borrower can borrow through the Website by posting a loan requirement and completing the application process.

6.2 During the registration process, you must also enter the details of your bank account for the purposes of disbursement and repayments.

6.3 By posting a loan request, you agree:

• a) To provide us with certain additional information which we will ask you for, and that if we discover that this additional information was inaccurate or deficient in any respect, then the loan request will be void and we have the right to take appropriate action against the User.
• b) To authorise us to check your credit rating from any Credit Information Bureau in India, which is required by us to assess the credibility of the repayments.
• c) You acknowledge that Credit Information Bureaus link together the records of the User and anyone that the User has advised as a financial associate.
• d) "I hereby give my free consent and authorise Acolyte Finserv Limited (Formerly Gagan Metals Ltd) and its service providers to obtain my Credit Information Report and Credit Score from Credit Information Bureaus for the purpose of risk assessment and credit underwriting, and not for any other purposes." This has to be confirmed by the Borrower before submitting the loan application.
• e) Any loan terms sanctioned by the Company will be acceptable to the Borrower upon acceptance of the sanction letter.

6.4 If so required by the Company after considering the profile of the Borrower, the Company may request the Borrower to arrange for a co-signor as a condition for disbursement of the loan. In case the Borrower fails to arrange for a co-signor, the Company shall have the right to reject the loan request.

6.5 Formation of Loan Agreement:

• a) The Borrower agrees to accept the loan offer that meets their borrowing criteria.
• b) The Borrower agrees to sign and execute the Loan Agreement electronically or physically, and the Website will provide a summary of the loan availed in the User's CredXpres Account.

6.6 Disbursement of Loan Proceeds: Upon execution of all required documents and fulfilment of all conditions for disbursement, to the sole satisfaction of the Company, the borrowed amount will be credited to the account of the Borrower. The Website follows a rounding-down approach during loan disbursement for simplicity. For example, if the disbursement amount after deduction of all charges and fees amounts to ₹9,411.18, the disbursement amount will be ₹9,411, and ₹0.18 will be retained by the Website as an adjustment amount.

7.1 Any monies received from the Borrower, including EMIs, delay charges, late fees, penal charges or any other applicable charges, shall be recorded as a credit to the User's loan account, which you can view by logging on to your CredXpres Account.

7.2 Repayments are collected from your registered bank account by direct debit/NACH mandate as per the schedule set out in your Loan Agreement.

7.3 The repayment amount payable by the Borrower shall be rounded up to the nearest whole rupee. For example, if the repayment amount comes to ₹3,633.40, the Borrower will be required to pay ₹3,634.

7.4 While applying an EMI or applicable delay/penal charges to a loan account, the amount will be rounded off to two decimal places. For example, if an EMI results in ₹180.1442, ₹180.14 will be applied to the account and the residual ₹0.0042 will be retained by the Website as an adjustment amount.

8.1 EMI: EMIs will start as per the date of disbursement of the loan, as specified in the Loan Agreement.

8.5 Repayment Date Changes: In case a Borrower wishes to change the repayment date, they may request the Company to do so by writing to info@credxpres.com. The Repayment Date can be changed once every 6 months, and applicable charges as specified in the Loan Agreement will apply.

9.1 Once all your Loan Agreements are repaid, you may terminate your CredXpres registration by sending an email to info@credxpres.com, after which you will no longer be able to access the Website. However, we will continue to maintain records to the extent required by law.

9.2 We may terminate the registration of a User if the User has provided false information, breached these Terms of Use, died, become bankrupt, failed to pay the loan, or been categorised as in default.

9.3 We may either terminate or suspend your registration immediately and without notice if we are aware of, or reasonably suspect, any fraudulent activity, or any activity against the interest of the Website.

9.4 When we terminate your registration, you will not have access to your CredXpres Account. This will not, however, affect your obligation to repay any amount you have borrowed under a Loan Agreement.

10.1 Service Communications: We understand your concerns about not receiving unnecessary calls, emails, or SMS. There are some messages ("Service Messages") that we will need to send you, via email, call or text message, notifying you at various stages of your loan.

While using the Website, the User specifically undertakes not to host, display, upload, modify, publish, transmit, update, or share any information or content that:

12.1 Intellectual Property Rights ("IPR") for the purpose of these Terms of Use shall mean and include copyrights, patents, trademarks, trade names, trade dress, designs, and all text, graphics, user interfaces, visual interfaces, artwork and computer code in relation to the Website.

12.2 All IPR on the Website exclusively belongs to either the Website or its third-party licensors, as the case may be. Under no circumstance shall any User infringe such IPR during or pursuant to their use of the Website.

12.3 All IPR arising as a result of the domain name credxpres.com, or any other right available under applicable law, shall vest in the Company as the owner of such domain name.

12.4 No part of any IPR mentioned above is transferred to the User, and any IPR arising as a result of these Terms of Use shall remain in the absolute ownership, possession and control of the Company or its permitted assigns.

12.5 Except as expressly provided herein, the User agrees that it shall not copy, republish, post, display, translate, transmit, reproduce or distribute any IPR through any medium without obtaining the necessary authorisation from the Website or the third-party owner of such IPR.

13.1 The User hereby indemnifies, defends, and holds harmless the Company, its affiliates, and their respective directors, officers, employees and agents ("Indemnified Parties") from and against any and all losses, liabilities, claims, damages, costs and expenses (including legal fees) asserted against or incurred by the Indemnified Parties that arise out of, result from, or are in connection with:

13.2 Upon the occurrence of an Indemnity Event, the Website may notify the User of any claims which the User shall be liable to indemnify the Website against, and the User shall consult with the Website regarding the course of action to be undertaken.

13.3 The User shall not compromise or settle any claim, or admit any liability or wrongdoing on the part of the Website, without the Website's express prior written consent.

14.1 In the event the Website or any User becomes aware of any objectionable content on the Website, including but not limited to a violation of privacy, misuse of personal information, or violation of any IPR, in breach of these Terms of Use, the Website may, by itself or upon receipt of a communication from a User, take down such objectionable content from the Website without prior notice.

14.3 If any feedback, comment, or communication between Users and the Website contains profanity, please submit a request for action/removal. Disciplinary action may result in the indefinite or temporary suspension of a User's account, or a formal warning.

14.4 The Website shall consider the circumstances of an alleged policy violation before taking action; violations of this policy may result in a range of actions, including limits placed on account privileges, loss of special status, or account suspension.

15.1 The Website reserves the right, at its sole discretion, to use any feedback or information you provide for upgrading/enhancing the Website, and such use shall be entirely unrestricted.

15.2 The Website may, at its discretion, make modifications or changes to the Website on the basis of such feedback.

15.3 In the event the Website makes any changes on the basis of such feedback, the User shall not have any rights or title (including any IPR) in such changes.

15.4 By submitting any feedback, the User warrants that (i) the feedback does not contain confidential or proprietary information belonging to the User or any other person; and (ii) shall not be entitled to any compensation or reimbursement of any kind from the Website for the feedback under any circumstances.

These Terms of Use shall be governed by and interpreted and construed in accordance with the laws of India. The courts in Delhi shall have exclusive jurisdiction in respect of any matters arising herefrom.

17.1 In the event any dispute arises out of or in connection with these Terms of Use, including the validity hereof, the parties shall endeavour to settle such dispute amicably in the first instance, having first followed the process set out in our Grievance Redressal page. The attempt to bring about an amicable settlement shall be treated as having failed as soon as one of the parties, after reasonable attempts continuing for not less than 15 calendar days, gives notice to this effect to the other party in writing.

Unless otherwise specified, the loan products and services listed on the Website are solely for the purpose of use within India. The Website shall under no circumstance be held liable for the use or availability of its products/services in locations/countries other than India.

19.1 If you want to make a complaint about your loan or the Website, you can email info@credxpres.com with brief details of your complaint and account reference. Our Customer Support team will acknowledge and address most complaints within 48 hours.

19.2 If you are not satisfied with the initial response, your complaint will be escalated to our designated Grievance Officer, and if it remains unresolved thereafter, you may approach the RBI Ombudsman. The complete escalation matrix and turnaround times are set out on our Grievance Redressal page.

• 20.1 Notice — All notices to be issued pursuant to these Terms of Use shall be served to the User by email or by general notification on the Website. Any notice to the Website shall be sent to the Website's grievance officer at grievance@credxpres.com.
• 20.2 Assignment — These Terms of Use shall not be assigned or otherwise transferred by the User. However, the Website's obligations under these Terms of Use are freely assignable or otherwise transferable by the Website to any third party without the requirement of seeking the User's prior consent.
• 20.3 Severability — If any provision of these Terms of Use is void, or is so declared, such provision shall be severed, and the Terms of Use shall otherwise remain in full force and effect.
• 20.4 Waiver — Any failure or delay by a party to enforce or exercise any provision of these Terms of Use, or any related right, shall not constitute a waiver by such party of that provision or right. Any waiver by a party shall only be made in writing.
• 20.5 Relationship and Exclusivity — Nothing in these Terms of Use shall constitute or be deemed to constitute a partnership, joint venture, or agency between the parties, or confer on any party any authority to bind the other party or incur any liability on behalf of the other party.
• 20.6 Force Majeure — If performance of any service under these Terms of Use by the Website is prevented, restricted, delayed or interfered with by reason of labour disputes, strikes, acts of God, floods, shortages of materials, any event of hacking or illegal usage of the Website, utility or communication failures, earthquakes, war, civil commotion, or any law, order or requirement of any government or judicial authority, or any other act beyond the reasonable control of the Website and which could not have been prevented by reasonable precautions, then the Website shall be excused and discharged from such performance to the extent of and during the period of such force majeure event, and such non-performance shall not amount to a breach of the Website's obligations herein.

21.2 For any such product, should the Borrower choose to pay a premium amount to the Company, the Company will pay the same to the insurance company on the Borrower's behalf.

21.3 The Company will be the nominee for any such insurance policy and is authorised to manage the claim settlement process on the Borrower's behalf. Once claim settlement is complete, the Company will transfer any available amount to the Borrower's bank account.

21.4 In case repayments are irregular or delayed on a consistent basis, the Company reserves the right to cancel the insurance policy. The insurance policy will be co-terminus with the loan tenure.

21.5 In case of any incident (permanent disability/accidental death of the Borrower), the beneficiary/nominee will need to intimate the Company, who will then initiate the claim on the beneficiary/nominee's behalf.

22.1 In these Terms of Use, the following words have the following meanings:

Email: info@credxpres.com

Phone: +91 88004-83078